IT Managed Services & Support

From initiation and planning, through execution and closing, HTI's project management teams will ensure your next technology project, no matter the size will be handled professionally from beginning to end with the expected results.

Problems with technology can arise anywhere at any time. When one of your IT users has a question or needs help with a program or IT device, they’ll have immediate access to technical support regardless of whether it’s day or night. HTI IT Help Desk support is available 24/7, including weekends and holidays, to help your organization’s users with their IT support needs. When  users call our help desk, they can be sure to have their needs understood and addressed promptly. 

Even the most stable and patched IT systems can develop problems that need to be addressed. If any part of your organization’s IT systems develop a problem, we'll know about it immediately, often before you do. We’ll remotely access your organization’s IT systems and initiate remote support to address the problem. If the IT system issue needs to be addressed onsite, All Covered offers emergency onsite response support.

A lack of proper strategic IT planning can result in financial investments made in IT systems that are inappropriate for your organization’s long-term needs. To ensure that your organization’s IT systems are developed to support current and future demand, it’s important to invest in strategic IT planning. At HTI, we focus on creating a maintainable IT infrastructure that will support your organization’s primary goals. 

Organizations are challenged by the limitations of traditional servers, which are designed to run just one operating system and application at a time. As a result, companies often have to deploy many servers, each operating at minimal capacity. By allowing you to run multiple operating systems and applications at the same time, server virtualization can optimize your server use, creating significant energy and cost savings resulting in IT that's more efficient and less costly to own and operate.

HTI Workspaces is a fully-managed Desktop as a Service (DaaS) offering designed to help your business keep pace with the technology demands of today’s mobile workforce. This flexible and scalable solution breaks the cycle of traditional hardware and devices, allowing users to access apps and desktops from any device, anywhere, anytime.